Our website address is: https://www.arsb.org.uk and https://arsb.org.uk
Who We Are
Ayrshire Recording Services (Talking Newspapers for the Visually Impaired) is a registered Scottish charity (SC054087) based at 8 Holmlea Place, Kilmarnock, KA1 1UU. We provide audio content and talking newspaper services for visually impaired people in the Ayrshire area.
Phone: +44 7307 200135
Email: studio@arsb.org.uk
For any questions about how we handle your personal data, please get in touch with us at studio@arsb.org.uk.
What Information We Collect
Through Our Forms
For Volunteers:
- Name and contact details (address, phone number, email)
- LinkedIn profile information
- Skills and experience
- Availability information
- Any other information you choose to provide about your background and interests
For Service Users:
- Name and contact details (address, phone number, email)
- Service preferences and requirements
Through Our Website
Comments:
When you leave comments on our site, we collect the data shown in the comments form, plus your IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media:
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract any location data from images on the website.
User Accounts:
For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
How We Use Your Information
Legal Basis
We process your personal data under the following legal bases:
- Legitimate interests: To provide our charitable services, manage volunteers, and operate our organization effectively
- Consent: Where you have specifically agreed to us processing your data for particular purposes
Purposes
For Volunteers:
- To provide and coordinate our charitable services
- Volunteer management and scheduling
- Matching volunteers to appropriate roles based on skills and availability
- Training and development record keeping
- Internal communications and updates
- Service improvement and volunteer satisfaction surveys
For Service Users:
- To provide our talking newspaper and audio content services
- Service delivery and coordination
- Tracking service usage and requirements
- Sending service updates and communications
- Service improvement and user satisfaction surveys
For Website Users:
- To enable commenting functionality and user interaction
- To provide personalized user experiences for registered users
- To prevent spam and maintain website security
Cookies
Comment Cookies:
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies for your convenience. These cookies will last for one year.
Login Cookies:
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. When you log in, we set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
Editing Cookies:
If you edit or publish an article, an additional cookie will be saved in your browser indicating the post ID of the article you just edited. It expires after 1 day.
How Long We Keep Your Information
Form Data:
We retain personal data from our volunteer and service user forms indefinitely to maintain continuity of our charitable services and volunteer coordination. This allows us to maintain relationships with long-term volunteers and service users, track service history and preferences, provide consistent service delivery, and welcome back returning volunteers or service users.
Website Data:
- Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically
- User profile information is retained while the account remains active
- Cookie information is retained for the periods specified above
You have the right to request deletion of your data at any time (see “Your Rights” below).
How We Store and Protect Your Information
Your form information is collected through Monday.com forms and stored securely on Monday.com’s platform. Monday.com acts as our data processor and maintains appropriate technical and organizational security measures. Data may be processed within the EU as part of Monday.com’s operations.
Website data is stored on our web hosting platform with appropriate security measures.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who We Share Your Data With
We do not share your personal information with any third parties, except:
- If you request a password reset, your IP address will be included in the reset email
- Visitor comments may be checked through an automated spam detection service
- Gravatar service may receive an anonymised hash of your email address if you use their service
Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct any inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Ask us to limit how we use your data
- Portability: Request your data in a portable format
- Objection: Object to our processing of your data
- Withdraw consent: Where processing is based on consent, you can withdraw this at any time
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise any of these rights, please contact us at studio@arsb.org.uk.
Complaints
If you’re not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):
ICO
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be communicated to you directly where possible.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: studio@arsb.org.uk
Phone: +44 7307 200135
Address: Ayrshire Recording Services, 8 Holmlea Place, Kilmarnock, KA1 1UU